"Good design is good business."

"Good design is good business."


UX, Product Strategy & Design


UX, Product Strategy & Design


UX, Product Strategy & Design

👩🏻‍💻 Crafting zero to one products and enhancing existing offerings for exceptional services and experiences.

I prioritize customer-centricity, quality, and innovation to deliver value for client partners and their customers.

💡 Struggling with product-market fit or validating new ideas? Gain actionable insights to refine offerings and de-risk concepts before investing further.

I'm a fractional design partner for early-stage companies looking to catalyze my experience — without the agency overhead. I'm a problem-seeker, not just a problem-solver.

🌎 Trusted by industry leaders like MetaLab, Stripe, and Facebook/Meta, as well as innovative startups through to larger organizations.

About Niamh Redmond

About Niamh Redmond

About Niamh Redmond

I bring extensive experience and strategic insight to help turn innovative ideas into tangible products, services, and experiences.

From product visioning and strategy to customer discovery, concepting, research, and refining design through iterative testing, I'm dedicated to every stage of the journey.

I work with select clients via project-based engagements, advisory or a fractional role. I'm always open to meeting good people doing innovative things to see if there's a good fit.

Services

What services do you offer?

• Customer Discovery
• Product Strategy & Visioning
• Facilitation & Product Coaching
• Strategic UX Research, Qualitative research
• Ideation and Concepting
• Iterations & Testing
• Prototyping
• Design Audits, Systems
• UX, Content & Product Design; Creative Direction
• Outcome-focused/customer-centric Roadmapping
• Journey mapping & end-to-end design

What industries do you specialize in?

SaaS & technology-enabled start-ups/scale-ups through to Enterprise; B2B, B2C, and DTC; software, hardware & hybrid physical, product, brand and digital experiences.

Industries include Emerging Tech- AI/ML, IoT & XR (VR/AR//MR), Healthcare Innovation & MedTech, FinTech, CleanTech & ClimateTech, Consumer Products, and more.

I have worked with both private and public sector, and larger, established organizations ranging from enterprise tech & fortune 500s through to government, airports & world-class design studios.



Why engage a product / design partner?

Trying to hire experienced, senior-level people in these roles is highly competitive and once they have reached a certain level of tenure, may prefer to work fractionally. Meanwhile, the needs for starting and growing a successful technology-enabled business today are different to 20, 10, even 5 years ago.

I bring both broad and deep expertise without the long-term and full-time commitment. You get stellar results with greater flexibility. I provide an external, fresh and objective perspective, which is data-informed.

I can temporarily stand up a team of specialists and collaborators; to augment/bring in new skills, help accelerate growth or compliment in-house capabilities. We choose to work on a number of select engagemetns each year with purpose-driven individuals, who are sustainably growth-focused, value quality and are positively disrupting industries.

As an Advisor, I can recommend 'right sized' and right stage processes, and suitable approaches to problems and opportunities. I provide input on sustainable growth/scaling, future staffing structures/ roles, or other, external needs. Via my network, I can help facilitate intros and partnerships.

I provide an external, fresh and objective perspective, with actionable outcomes - based on specific expertise in my areas of specialty. I can temporarily stand up a team when needed; to bring in new skills, help augment capacity or compliment in-house capabilities.

A Fractional CXO/CPO/CDO brings high-level expertise in Product, Design, and end-to-end CX/UX - without the commitment of a full-time executive. This means you get stellar results for your business with greater flexibility.

As an Advisor, I can recommend specific processes and suitable approaches to problems and opportunities, and provide input on sustainable growth/scaling, future staffing structures and roles, or other, external needs. Via my network and connections, I can help facilitate intros and partnerships.

Testimonials

“We've continued to return to Niamh when we need expert, strategic support on complex projects. She is able to quickly make sense of any industry and any project. I recommend working with her when you get the chance!”

MetaLab

Research Leadership

Contact

"Good design is good business" came from T. J. Watson Jr., in a 1966 memo to all of IBM. I first learned of this quote via Kleiner Perkins Caufield & Byers former design partner, John Maeda. 🙏

© 2023 Nova Ray Consulting & Studio, by Niamh Redmond. All rights reserved.